28 Day Free Returns
You have 28 days from when you receive your order to return your purchase for an exchange or refund.
All items must be returned in the condition and packaging you received them in.
We must be notified of all returns and you can do this by emailing email@example.com and requesting a returns number. Failure to notify us of a return or failure to comply with our returns process may result in a delay with your request being processed or accounted for.
We offer a free UK returns service for items not purchased in special offers or sale. You simply need to use the pre–paid trackable returns label enclosed with your order and stick it completed on the package. Take your order to the local post office and request a tracking reference, so you are able to track your return. Please ensure you keep your proof of postage and tracking number as without this we are not liable for any items that go missing.If you are not returning your parcel via our Royal Mail service or a different courier, please ensure you keep all proof of postage for your return. We are not liable for any items that go missing with other couriers.
All returns must be sent back with a returns form including your order number, your name, returns number, product details and the reason for return. All items must be returned in their original packaging, unworn and undamaged. Returns must be packaged in waterproof packaging with our returns address clearly marked on the parcel, Daniel Footwear does not refund packaging costs for the return. We request that customers do not tape, mark or write on product boxes or packaging. Failure to follow these instructions may result in a delay in processing your return.
If you have not received a returns form or pre-paid returns label with your order, please contact a member of our team who can send you one via email.Our returns address is:
34 Enfield Terrace,
Leeds, West Yorkshire
Returns Line: 0113 3899899
Opening times: Monday – Friday 9am – 6pm.
A member of our returns team will notify you when we have received your return and your request for exchange (if available) or refund has been processed.Under the Sale of Goods Act 1979 we reserve the right to refuse a refund claim for reasons already stated in our terms and conditions.*We do not offer free returns on products bought in special promotions, at discounted prices or in the sale.
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