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Delivery & Returns

Delivery Information

Free Delivery: Free UK Standard Delivery on all orders over £80


Standard Delivery: £3.99 for orders below £80, orders are sent by Hermes, Royal Mail or DPD.

Next Day: Orders placed before 13.00pm Monday – Thursday will be sent next working day via DPD. Expect delivery between 9am-8pm Monday – Friday, no deliveries are made over the weekend. Our next day delivery charge is £6.99. *This service is not available for orders to Northern Ireland

UK Priority Delivery: Delivered within 48 hours Monday -Thursday using courier DPD, Our Priority Delivery charge is £6.99 *This service is not available for orders to Northern Ireland

 


Returns Information

All items must be returned in the condition and packaging you received them in.
You have 28 days from when you receive your order to return your purchase for a refund.

We offer a free UK returns service. You simply need to generate your free returns label on this link https://www.royalmail.com/track-my-return/create/3566,
please fill out the relevant details and either print the returns label and attach it to your package or take your package and email containing your QR code to a Post Office with printing facilities, and they will print the label for you. Take your order to the local Post Office and request a tracking reference, so you are able to track your return. Please ensure you keep your proof of postage and tracking number as without this, we are not liable for any items that may go missing. If you are not returning your parcel via our Royal Mail service or a different courier, please ensure you keep all proof of postage for your return. We are not liable for any items that go missing with other couriers.

All returns must be sent back with a returns form including your order number, your name, product details and reason for return. 
Failure to provide this information may result in a delay in processing your return. 

 

All items must be returned unworn and undamaged, and in their original packaging. Shoe boxes and handbag dust bags (where provided) must be returned undamaged, and with no additional tape, markings, or writing on them. Returns must be packaged in waterproof packaging with our returns address clearly marked on the exterior of the parcel. Daniel Footwear does not refund packaging costs for the return. Failure to follow these instructions will result in your return being rejected or a charge being made to re-box your return. 

Please note, that for hygiene reasons and because of the nature of hosiery products, we are not able to accept returns of items that have been worn. The only exception to this is in the event that you have received a damaged or faulty item from us. We will be happy to refund you for any merchandise that is returned to us unopened and in its original condition.

Please allow up to 5 working days from when we receive your item for your refund to be processed.

Sale items can also be returned for a full refund.

We cannot currently accept returns into our stores due to the Covid 19 Pandemic

 

Republic Of Ireland / Northern Ireland

Orders take 2-4 working days from despatch date. Our delivery charge is £9.99, orders are sent by Hermes or DPD for Northern Ireland and DPD for Republic of Ireland.

All parcels are despatched on a signed for service, we recommend you do not change this. If you wish to do so Daniel Footwear do not take responsibility for lost items.


All deliveries are sent on a signed for service, if you are not available the couriers will attempt a neighbour.

**Please note all Republic of Ireland orders will have local duties and taxes to pay on delivery**

 

Worldwide Delivery


International orders are shipped as quickly as possible using DPD or OTC, you will receive a confirmation email with a tracking number once your parcel has been despatched. To help you estimate when your order should arrive, please use the table below. Please note courier OTC is an untracked service but you will receive your parcel within the below stated timeframe.


Please note any parcels being delivered outside of the UK will be subject to local taxes and customs which are to be paid by the recipient.

Bulgaria£20.00-2 - 4 working days from dispatch

CountryDelivery CostDelivery OfferDelivery Time
Australia£30.00-3 - 5 working days from dispatch
Bahrain£18.00 3 - 5 working days from dispatch
Bulgaria£20.00-2 - 4 working days from dispatch
China£18.00-2 - 4 working days from dispatch
France£5.00Free Delivery When You Spend £1502 - 4 working days from dispatch
Germany£5.00Free Delivery When You Spend £1502 - 4 working days from dispatch
Hong Kong£18.00-3 - 5 working days from dispatch
Italy£15.00£7.50 - Half Price For A Limited Time3 - 5 working days from dispatch
Japan£18.00-3 - 5 working days from dispatch
Jordan£18.00 3- 5 working days from dispatch
Kuwait£18.00 3 - 5 working days from dispatch
Netherlands£5.00Free Delivery When You Spend £1502 - 4 working days from dispatch
New Zealand£30.00-3 - 5 working days from dispatch
Norway£29.00-2 - 4 working days from dispatch
Qatar£18.00 3 - 5 working days from dispatch
Saudi Arabia£18.00 3 - 5 working days from dispatch
Singapore£18.00-3 - 5 working days from dispatch
Switzerland£18.00-2 - 4 working days from dispatch
Thailand£18.00-3 - 5 working days from dispatch
USA£16.00-3 - 5 working days from dispatch
UAE£18.00 3 - 5 working days from dispatch

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