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Help & Contact

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  • Price match promise

    Price Match Promise

    We regularly review our prices so are confident of offering you the best deal we can. We know that price is important, which is why we have our price match promise scheme. 

    What is the Price Match Promise?

    The price match promise means if you see something cheaper elsewhere, we will match that price, and where possible, try and beat it!

    How does the Price Match Promise work?

    1) Telephone our Price Promise team on +44 (0)113 3899899 with the following information: -

    •A link / url / name of the website name where you have found the cheaper product

    •The brand, style, colour and size of the product in question

    •The £ price of the product

    •Your email address / telephone number

    2) During working hours - Our Price Match team should be able to confirm the price and take the order for you there and then

    3) Please read the following conditions to check your eligibility for a Price Match

    Outside of office hours, please send an email containing the information requested above, to Help@Danielfootwear.co.uk 

    Price Match Promise Conditions

    •This offer does not apply after you have placed the order.  We are unable to offer any discount in retrospect, after you have ordered.  For this offer to be valid you must contact us prior to placing an order

    •The product must be in stock in the colour and size you specify when we verify the price (please note this might be 24 hours after your email has been sent)

    •The Price Match team conduct price checks Monday-Saturday (9am to 5pm)

    •The cost must include any delivery costs

    •The company must be shipping from the UK and have a valid VAT registration number

    •The Price Match Promise does not include certain affiliate marketplaces such as Amazon or eBay

    • We can only apply the Price Match Promise for UGG® products to authorised sites listed on the UGG® Australia website.

    • The Price Match Promise Policy has a fair usage policy and does not apply to bulk orders

    If you need any help at all, please contact us:

    Email: Help@DanielFootwear.co.uk

    Telephone: +44 (0)113 3899899

    Or using the live chat facility to the right of this page

  • Product specifications

    We endeavour to provide as much detail about our products as possible on the product page itself, but if there is anything additional you’d like to know then  please feel free to contact us:

    Email: help@danielfootwear.co.uk

    Telephone: +44 (0)113 3899899

    Or using the live chat facility to the right of this page


  • Stock availability checks

    We endeavour to have all our available stock displaying on the website. On the product page for each of our products you can use the drop down menu to select your size. Where the item is not currently in stock in that size, please select the size you require which will have ‘Email me when available’ next to it.

    Once selected a link will become available beneath the product price that will enable you to sign up for an automated notification email when the item is back in stock.

    Please note that not all of our lines are replenished once sold out. Should you require specific information about the arrival of new products our Customer Service Team will be more than happy to assist you, Please contact us :-

    Call +44 (0)113 3899899

    Live Chat : available on the right side of the page during office hours

    Email : Help@DanielFootwear.co.uk

     

  • Delivery Overview

    We’re proud to be able to offer delivery of our fantastic products to over 30 countries and with standard and next day options available to our UK mainland customers. We work with a number of different delivery partners to make this possible.

    Please see below for our range of UK mainland, UK offshore and international services.

    On all of our delivery services online tracking information is available using the tracking number and link provided on your despatch email. All parcels are despatched on a signed for service, we recommend you do not change this. If you wish to do so Daniel Footwear do not take responsibility for lost items.

     

    Please note that for all of our delivery services, deliveries will take place Monday to Friday between 9am and 8pm.

     

    Next Day: Orders placed before 1PM Monday – Thursday will be sent next working day via Courier service DPD Expect delivery between 9am-8pm Monday – Friday, no deliveries are made over the weekend. Our next day delivery charge is £6.99




    UK Priority Delivery: Delivered within 48 hours Monday -Thursday using courier DPD, Our Priority Delivery charge is £6.99

    Standard Delivery: Takes 2-4 working Days. (Sent via DPD or Hermes). Our standard delivery charge is £5.49 or Free for orders over £125

     

    Republic Of Ireland / Northern Ireland

    Orders take 2-4 working days from despatch date. Our delivery charge is £5, orders are sent by Hermes or UK Mail for Northern Ireland and DPD for Republic of Ireland.


    If you need any help at all, please do not hesitate to contact us on +44 (0)113 3899899, email us at help@danielfootwear.co.uk or via our live chat facility during office hours

  • Free Delivery

    For our UK customers we’re currently offering FREE DELIVERY on all orders over £125. These parcels will be sent on our standard delivery service arriving with you within 2-4 working days.


    If you need any help at all, please do not hesitate to contact us on +44 (0)113 3899899, email us at help@danielfootwear.co.uk or via our live chat facility during office hours

  • International Orders

     All International orders are delivered by FEDEX. We aim to despatch your parcel as soon as possible. Please see the table below for shipping duration and costs.   


    If you need any help at all, please do not hesitate to contact us on +44 (0)113 3899899, email us at help@danielfootwear.co.uk or via our live chat facility during office hours 

    CountryDelivery CostDelivery OfferDelivery Time
    Australia£21.00-2 - 4 working days from dispatch
    Austria£15.00£7.50 - Half Price For A Limited Time3 - 5 working days from dispatch
    Bahrain£24.00-3 - 5 working days from dispatch
    Belgium£11.00Free Delivery When You Spend £1502 - 4 working days from dispatch
    Bulgaria£20.00-2 - 4 working days from dispatch
    Canada£24.00-2 - 4 working days from dispatch
    China£24.00-2 - 4 working days from dispatch
    Czech Republic£20.00£10 - Half Price For A Limited Time2 - 4 working days from dispatch
    Croatia£23.00£11.50 - Half Price For A Limited Time4 - 6 working days from dispatch
    Cyprus£24.00-2 - 4 working days from dispatch
    Denmark£5.00Free Delivery When You Spend £1503 - 5 working days from dispatch
    Estonia£20.00£10 - Half Price For A Limited Time4 - 6 working days from dispatch
    Finland£20.00-2 - 4 working days from dispatch
    France£5.00Free Delivery When You Spend £1502 - 4 working days from dispatch
    Germany£5.00Free Delivery When You Spend £1502 - 4 working days from dispatch
    Greece£24.00-2 - 4 working days from dispatch
    Hungary£17.00£8.50 - Half Price For A Limited Time4 - 6 working days from dispatch
    Hong Kong£24.00-3 - 5 working days from dispatch
    Italy£15.00£7.50 - Half Price For A Limited Time3 - 5 working days from dispatch
    Japan£24.00-3 - 5 working days from dispatch
    Jordan£24.00-3- 5 working days from dispatch
    Kuwait£24.00-3 - 5 working days from dispatch
    Latvia£23.00£11.50 Half Price For A Limited Time4 - 6 working days from dispatch
    Lithuania£20.00£10 - Half Price For A Limited Time4 - 6 working days from dispatch
    Luxembourg£11.00Free Delivery When You Spend £1502 - 4 working days from dispatch
    Malta£24.00-2 - 4 working days from dispatch
    Netherlands£5.00Free Delivery When You Spend £1502 - 4 working days from dispatch
    New Zealand£24.00-2 - 4 working days from dispatch
    Norway£29.00-2 - 4 working days from dispatch
    Poland£20.00£10 - Half Price For A Limited Time4 - 6 working days from dispatch
    Portugal£20.00£10 - Half Price For A Limited Time4 - 6 working days from dispatch
    Qatar£24.00-3 - 5 working days from dispatch
    Romania£23.00£11.50 Half Price For A Limited Time4 - 6 working days from dispatch
    Saudi Arabia£24.00-3 - 5 working days from dispatch
    Serbia£24.00-2 - 4 working days from dispatch
    Singapore£24.00-3 - 5 working days from dispatch
    Slovakia£20.00£10 - Half Price For A Limited Time4 - 6 working days from dispatch
    Slovenia£20.00£10 - Half Price For A Limited Time4 - 6 working days from dispatch
    South Africa£24.00
    -
    3 - 5 working days from dispatch
    Spain£5.00Free Delivery When You Spend £1503 - 5 working days from dispatch
    Sweden£17.00£8.50 - Half Price For A Limited Time2 - 4 working days from dispatch
    Switzerland£21.00-2 - 4 working days from dispatch
    Turkey£24.00-2 - 4 working days from dispatch
    Thailand£24.00-3 - 5 working days from dispatch
    USA£16.00-2 - 4 working days from dispatch
    UAE£24.00-3 - 5 working days from dispatch
  • Track my order

    Through our various delivery partners we are pleased to be able to offer fully tracked delivery services wherever you are in the world. All parcels are despatched on a signed for service, we recommend you do not change this. If you wish to do so Daniel Footwear do not take responsibility for lost items.

    We’ll send you a despatch email when your order is on its way, this will include a tracking number for your parcel, and the link to our courier’s website. With this you will be able to track your parcel every step of the way to your door.

    For our UK, Eire and UK Offshore orders will send your parcel with Hermes or UK Mail. Our international orders are sent with FEDEX.

    If you have not received your despatch email within 4 days of ordering, or, if you need any help tracking your order,  please do not hesitate to contact us on +44 (0)113 3899899, email us at: help@danielfootwear.co.uk or via our live chat facility during office hours

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