25 STORES NATIONWIDE   |   FREE UK DELIVERY OVER £125*
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  • Price match promise

    Price Match Promise

    We regularly review our prices so are confident of offering you the best deal we can. We know that price is important, which is why we have our price match promise scheme. 

    What is the Price Match Promise?

    The price match promise means if you see something cheaper elsewhere, we will match that price, and where possible, try and beat it!

    How does the Price Match Promise work?

    1) Telephone our Price Promise team on +44 (0)113 3899899 with the following information: -

    •A link / url / name of the website name where you have found the cheaper product

    •The brand, style, colour and size of the product in question

    •The £ price of the product

    •Your email address / telephone number

    2) During working hours - Our Price Match team should be able to confirm the price and take the order for you there and then

    3) Please read the following conditions to check your eligibility for a Price Match

    Outside of office hours, please send an email containing the information requested above, to Help@Danielfootwear.co.uk 

    Price Match Promise Conditions

    •This offer does not apply after you have placed the order.  We are unable to offer any discount in retrospect, after you have ordered.  For this offer to be valid you must contact us prior to placing an order

    •The product must be in stock in the colour and size you specify when we verify the price (please note this might be 24 hours after your email has been sent)

    •The Price Match team conduct price checks Monday-Saturday (9am to 5pm)

    •The cost must include any delivery costs

    •The company must be shipping from the UK and have a valid VAT registration number

    •The Price Match Promise does not include certain affiliate marketplaces such as Amazon or eBay

    • We can only apply the Price Match Promise for UGG® products to authorised sites listed on the UGG® Australia website.

    • The Price Match Promise Policy has a fair usage policy and does not apply to bulk orders

    If you need any help at all, please contact us:

    Email: Help@DanielFootwear.co.uk

    Telephone: +44 (0)113 3899899

    Or using the live chat facility to the right of this page

  • Product specifications

    We endeavour to provide as much detail about our products as possible on the product page itself, but if there is anything additional you’d like to know then  please feel free to contact us:

    Email: help@danielfootwear.co.uk

    Telephone: +44 (0)113 3899899

    Or using the live chat facility to the right of this page


  • Stock availability checks

    We endeavour to have all our available stock displaying on the website. On the product page for each of our products you can use the drop down menu to select your size. Where the item is not currently in stock in that size, please select the size you require which will have ‘Email me when available’ next to it.

    Once selected a link will become available beneath the product price that will enable you to sign up for an automated notification email when the item is back in stock.

    Please note that not all of our lines are replenished once sold out. Should you require specific information about the arrival of new products our Customer Service Team will be more than happy to assist you, Please contact us :-

    Call +44 (0)113 3899899

    Live Chat : available on the right side of the page during office hours

    Email : Help@DanielFootwear.co.uk

     

  • Customer Service Opening times

    We realise that there will be times when you really need to speak to someone. Our office is open from 09:00 to 18:00 Monday to Friday and 09:00 - 17:00 on a Saturday and 10:00 - 16:00 on a Sunday.

    We are also open 09:00 - 17:00 on Bank Holidays (excluding Christmas Day and Easter Sunday).

    For further information please contact us:

    Email: Help@DanielFootwear.co.uk

    Telephone: +44 (0)113 3899899

    Or during office hours, using the Live Chat facility to the right of this page

  • Delivery Overview

    We’re proud to be able to offer delivery of our fantastic products to over 30 countries and with standard and next day options available to our UK mainland customers. We work with a number of different delivery partners to make this possible.

    Please see below for our range of UK mainland, UK offshore and international services.

    On all of our delivery services online tracking information is available using the tracking number and link provided on your despatch email. All parcels are despatched on a signed for service, we recommend you do not change this. If you wish to do so Daniel Footwear do not take responsibility for lost items.

     

    Please note that for all of our delivery services deliveries will take place Monday to Friday between 9am and 5pm. There will be no deliveries on a Saturday or Sunday.

     

    Next Day: Orders placed before 1PM Monday – Thursday will be sent next working day via Courier service UK Mail Expect delivery between 9-5 Monday – Friday, no deliveries are made over the weekend. Our next day delivery charge is £5.99




    UK Priority Delivery: Delivered within 48 hours Monday -Thursday using courier Uk Mail, Our Priority Delivery charge is £5.99

    Standard Delivery: Takes 2-4 working Days. (Sent via UK Mail). Our standard delivery charge is £4.99 or Free for orders over £125

     

    Republic Of Ireland / Northern Ireland

    Orders take 2-4 working days from despatch date. Our delivery charge is £11, orders are sent by Hermes or UK Mail.


    If you need any help at all, please do not hesitate to contact us on +44 (0)113 3899899, email us at help@danielfootwear.co.uk or via our live chat facility during office hours

  • Free Delivery

    For our UK customers we’re currently offering FREE DELIVERY on all orders over £125. These parcels will be sent on our standard delivery service arriving with you within 2-4 working days.


    If you need any help at all, please do not hesitate to contact us on +44 (0)113 3899899, email us at help@danielfootwear.co.uk or via our live chat facility during office hours

  • International Orders

     All International orders are delivered by FEDEX. We aim to despatch your parcel as soon as possible. Please see the table below for shipping duration and costs.   

    Country
    Price
    Estimated Delivery Time Frame
    Australia 
    £21.00
    2-4 Working Day From Despatch
    Austria 
    £15.00
    1-3 Working Days From Despatch
    Belgium
    £11.00
    1-3 Working Days From Despatch
    Bulgaria
    £20.00
    2-4 Working Day From Despatch
    Canada
    £24.00
    2-4 Working Day From Despatch
    Czech Republic
    £20.00
    2-4 Working Day From Despatch
    Croatia
    £23.00
    2-4 Working Day From Despatch
    Cyprus
    £23.00
    2-4 Working Day From Despatch
    Denmark
    £15.00
    2-4 Working Day From Despatch
    Estonia
    £20.00
    2-4 Working Day From Despatch
    Finland
    £20.00
    2-4 Working Day From Despatch
    France 
    £15.00
    1-3 Working Days From Despatch
    Germany 
    £11.00
    1-3 Working Days From Despatch
    Greece
    £23.00
    2-4 Working Day From Despatch
    Hungary
    £17.00
    2-4 Working Day From Despatch
    Italy
    £15.00
    2-4 Working Day From Despatch
    Latvia
    £24.00
    2-4 Working Day From Despatch
    Lithuania
    £20.00
    2-4 Working Day From Despatch
    Luxembourg 
    £11.00
    2-4 Working Day From Despatch
    Malta
    £23.00
    2-4 Working Day From Despatch
    Netherlands 
    £11.00
    2-4 Working Day From Despatch
    New Zealand
    £24.00
    2-4 Working Day From Despatch
    Norway 
    £29.00
    2-4 Working Day From Despatch
    Poland
    £17.00
    2-4 Working Day From Despatch
    Portugal
    £20.00
    1-3 Working Days From Despatch
    Romania
    £20.00
    2-4 Working Day From Despatch
    Serbia
    £23.00
    2-4 Working Day From Despatch
    Slovakia
    £20.00
    2-4 Working Day From Despatch
    Slovenia
    £20.00
    2-4 Working Day From Despatch
    South Africa
    £24.00
    3-5 Working Day From Despatch
    Spain
    £15.00
    1-3 Working Days From Despatch
    Sweden 
    £17.00
    2-4 Working Day From Despatch
    Switzerland
    £21.00
    2-4 Working Day From Despatch
    Turkey
    £23.00
    2-4 Working Day From Despatch
    USA 
    £21.00
    2-4 Working Day From Despatch

    If you need any help at all, please do not hesitate to contact us on +44 (0)113 3899899, email us at help@danielfootwear.co.uk or via our live chat facility during office hours

     

  • Track my order

    Through our various delivery partners we are pleased to be able to offer fully tracked delivery services wherever you are in the world. All parcels are despatched on a signed for service, we recommend you do not change this. If you wish to do so Daniel Footwear do not take responsibility for lost items.

    We’ll send you a despatch email when your order is on its way, this will include a tracking number for your parcel, and the link to our courier’s website. With this you will be able to track your parcel every step of the way to your door.

    For our UK, Eire and UK Offshore orders will send your parcel with Hermes or UK Mail. Our international orders are sent with FEDEX.

    If you have not received your despatch email within 4 days of ordering, or, if you need any help tracking your order,  please do not hesitate to contact us on +44 (0)113 3899899, email us at: help@danielfootwear.co.uk or via our live chat facility during office hours

  • Returns Overview

    Naturally we hope that you are delighted with your purchase, but understand that there may be reason for you to wish to return it.

     

    Returns

    All items can be returned (including sales items) within 28 days from when you receive your order, for a full refund, provided the purchase is returned in an unworn and undamaged condition and in the original packaging. Please avoid marking the product box and use waterproof packaging to protect the package in transit.

    Please ensure that your order reference number (starts WEB...) is clearly displayed on the returns form. Returns forms that do not include this information will be subject to a delay in processing.

    We recommend that parcels are sent back using a postal service that provides a tracking number that can be used to trace the parcel in the event of delivery delays. All items that are eligible for free returns are sent back using a tracked service with Royal Mail.

    Some delivery services include insurance covering the parcel against loss or damage. Please use this at your discretion.

    Please note that proof of postage does not constitute proof of delivery. Daniel Footwear are not liable for returned product lost in transit.

    Please note, that for hygiene reasons and because of the nature of hosiery products, we are not able to accept returns of items that have been worn. The only exception to this is in the event that you have received a damaged or faulty item from us. We will be happy to refund you for any merchandise that is returned to us unopened and in its original condition.


    All items can be returned to any of our stores free of charge. Please note the refund is not completed at the store, but will be done at our Head Office and you will be notified once concluded.


    All items must be returned in the condition and packaging you received them in.


    View our full Delivery & Returns information


    If you need any help at all, please do not hesitate to contact us on +44 (0)113 3899899, email us at help@danielfootwear.co.uk or via our live chat facility during office hours

  • Free Returns

    All of our UK orders, purchased at full price, will contain a pre-paid returns label in the package. Please attach the label to your parcel, take the parcel to the post office and request a tracking number. It is important that you retain the tracking reference as proof of postage and to allow the parcel to be tracked in the event of delivery delays.

    Items purchased in sale, promotion or at discounted prices do not qualify for free returns. In these instances the cost of return is the responsibility of the customer.

    All items can be returned to any of our stores free of charge. Please note the refund is not completed at the store, but will be done at our Head Office and you will be notified once concluded.


    Please note Daniel Footwear does not refund postage costs as standard.


    If you need any help at all, please do not hesitate to contact us on +44 (0)113 3899899, email us at help@danielfootwear.co.uk or via our live chat facility during office hours

  • Internal Returns Processing Times

    If you do need to return an item to us for a refund please note that this can take up to 7 working days to process from when we receive it back at our warehouse. We will inform you that the return has been processed via email. All refunds will be made to the original payment method. Please note that refunds back to debit/credit cards can take 3-5 working days to appear back on your account.

    Please note, that for hygiene reasons and because of the nature of hosiery products, we are not able to accept returns of items that have been worn. The only exception to this is in the event that you have received a damaged or faulty item from us. We will be happy to refund you for any merchandise that is returned to us unopened and in its original condition.


    If you need any help at all, please do not hesitate to contact us on +44 (0)113 3899899, email us at help@danielfootwear.co.uk or via our live chat facility during office hours

     

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