International Returns

How to Return

Returns for customers outside the UK can be organised at a cost. 

To get a quote on a return please contact our customer service team on help@danielfootwear.co.uk. Please provide your order number and a day between Monday-Friday for collection to be organised. 

Please allow for 48 hours for the collection to be organised. A copy of a returns label will be emailed over for you to attach to your parcel.

Couriers may only be available to collect at certain times depending on your location.

Please be aware If you are unavailable for collection on the day agreed additional charges may apply. 

 

Alternatively, please post your item back with your returns note to the below address:

 

Daniel Footwear Returns

Madison 3PL

Lynda Marilyn House

Mill Grn

Leeds

LS12 6HE

 

We strongly recommend you return your items via a trackable service, as without proof of delivery, in the unlikely event your parcel goes missing in transit, we may be unable to process your refund.

 

 

Returns Policy

 

You have 28 days to return your order for a refund, returns outside this period will be refunded with online credit only.

 

All returns must be sent back with a returns form including your order number, your name, product details, and reason for return; failure to do so may result in a delay in processing your return. Please contact us if you need a replacement returns form.

 

All items must be returned unworn and undamaged and in their original packaging. Shoe boxes and handbag dust bags (where provided) must be returned undamaged, and with no additional tape, markings, or writing on them. Returns must be packaged in waterproof packaging with our returns address clearly marked on the exterior of the parcel. Daniel Footwear does not refund packaging costs for the return.

 

Please note, that for hygiene reasons and because of the nature of hosiery products, we are not able to accept returns of items that have been worn. The only exception to this is in the event that you have received a damaged or faulty item from us. We will be happy to refund you for any merchandise that is returned to us unopened and in its original condition.

 

Please allow up to 5 working days from when we receive your item for your refund to be processed.

 

Sale items can also be returned for a full refund.